Q. What are the payment methods available for sofas?
A. Since sofas are manufactured against your order, we require you to pay an advance of 25% of the total amount. We will collect the balance in cash or through bank transfer against a computer generated receipt.
Q. Is the sofa customizable?
A. Definitely. As customization is the essence of our business.
Q. Can I provide my own fabric?
A. Sure you can!
Q. What do I need to check for when the sofa is delivered?
A. (a) You should check to ensure that the fabric across the sofa is well stitched and there is no tear / gap in the stitching across the entire front, back and sides of the sofa
(b) You should ensure that there are no stains on the fabric across the entire front, back and sides of the sofa
(c) You should ensure that the sofa is steady on your floor. Different floors may have a slight incline that may not be noticeable to the naked eye; in case the sofa wobbles unevenly on your floor, we will do the needful to make sure it stands firm.
Q. Will my sofa fit in through the stairs and doorway?
A. All our sofas are built to fit through regular stairwells and service lifts. Also, we give detailed dimensions on our website. We request you to please check and ensure before delivery that the sofa can be installed in your home through this mode. However getting it lifted through balcony/veranda may apply extra cost.
Q. Can I request for sample fabric swatches?
A. Yes, you can! Please choose the sofa you prefer and ping us at +91-9582345465.
Q. Can I check the sofa when it is being manufactured?
A. Yes you can! just give us a call and we will be happy to help you!
Q. How long will it take to deliver the sofa?
A. We take up to 2 weeks to manufacture and deliver the sofa Delhi/NCR.
Q. Can I return the sofa if I do not like it after I get it?
A. No. Since sofas are made to order, we won't be able to accept returns or exchanges on sofas. In the case of any damages found at the time of delivery, we will replace the defective piece with a new one.
Q. Will the sofa colour be exactly the same as it appears on the swatches?
A. While we do a Quality Check at our end for colour matching, a 5-10% variation in colour may appear in a batch depending upon conditions of production. As an industry standard, we allow for a maximum of a 10% variation. If this threshold is crossed, we reject the fabric batch. Within these limitations, we try our best to make sure that the perfect colour reaches you!